Protecting Our DuraTex Products from Counterfeiting

In today’s global marketplace, counterfeiting is a growing concern that impacts many industries. Unfortunately, our beloved DuraTex products have not been immune to this threat. Recently, we experienced firsthand the troubling reality of counterfeiters attempting to replicate our high-quality coatings, and it’s important to share this experience with our valued customers.

The Encounter with Counterfeiting

It started with a few isolated reports from loyal customers who noticed discrepancies in the quality of the DuraTex products they had purchased. Though bearing our branding, these products needed to meet the performance standards on which we pride ourselves. Upon closer inspection, it became evident that these were not genuine DuraTex products.

Our team immediately launched an investigation to trace the origin of these counterfeit items. What we discovered was alarming: a small network of unauthorized sellers had been distributing fake DuraTex coatings, undermining our brand’s integrity and potentially compromising the safety and satisfaction of our customers.

The Risks of Counterfeit Products

Counterfeit products are not just an inconvenience—they pose significant risks. Here’s why it’s crucial to ensure you are purchasing authentic DuraTex products:

1. Quality and Performance: Authentic DuraTex coatings are manufactured under strict quality control processes. Counterfeit products are often produced using substandard materials and methods, leading to inferior performance. This can result in poor application results, reduced durability, and the need for costly rework.
2. Safety Concerns: Our genuine products comply with all safety regulations, ensuring they are safe for use in various environments. Counterfeit products may contain harmful chemicals or lack essential safety features, posing health risks to users.
3. Warranty and Support: Purchases made through our official channels or authorized distributors come with a warranty and access to our customer support. Counterfeit products do not offer these assurances, leaving you without recourse if something goes wrong.

Identifying Genuine DuraTex Products

To help our customers distinguish between authentic and counterfeit DuraTex products, we’ve put together a few tips:

• Purchase from Official Channels: The best way to ensure you get genuine DuraTex products is to buy directly from us or through our authorized distributors. We have a comprehensive list of authorized sellers on our website.
• Check the Packaging: Authentic DuraTex products come in packaging that includes our logo, product details, and batch numbers. If the packaging looks different or the information is missing, it could be a counterfeit.
• Verify with Us: When in doubt, contact us directly. We can verify the product’s authenticity and the seller’s legitimacy.

How We’re Combating Counterfeiting

We are taking robust measures to combat counterfeiting and protect our customers:

• Legal Action: We are actively pursuing legal action against counterfeiters to shut down their operations and hold them accountable for their illegal activities.
• Customer Education: By educating our customers on the dangers of counterfeit products and how to identify them, we empower you to make informed purchasing decisions.

What You Can Do to Help

We need your help to fight counterfeiting. Here’s how you can assist:

• Report Suspicious Sellers: If you encounter a seller who you suspect is selling counterfeit DuraTex products, report them to us immediately. Your vigilance helps us take swift action.
• Spread the Word: Share this information with your network. The more people are aware of the risks of counterfeit products, the harder it becomes for counterfeiters to thrive.
• Buy from Trusted Sources: Always ensure you purchase DuraTex products from our official website or authorized distributors. This guarantees the products’ quality and safety and supports our efforts to maintain high standards.

For more information on where to purchase authentic DuraTex products, please visit our authorized distributors page.

If you suspect you’ve bought a fake product, please contact us at +1 561-841-2890 or if you would like to remain anonymous, you can send us an email at [email protected].

Thank you for your attention to this matter and for your continued support.